DoctorOnCall Help Centre

How can we assist you?

You might lose your way while trying our service for the first time. Here are some tips on making your journey with us easier.

  • General 6 Articles

    • What is DoctorOnCall?
    • Does DoctorOnCall have a physical clinic / pharmacy?
    • What is DoctorOnCall’s Privacy and Security Policies?
    • Is DoctorOnCall available on mobile app?
    • What are the operating hours for DoctorOnCall?
    View all
  • Account & Security 1 Article

    • Why did I not receive my verification code?
    View all
  • Online Consultation 10 Articles

    • How do I connect to a doctor?
    • Who are the doctors at DoctorOnCall?
    • How is the diagnosis made without any physical observation being made?
    • Can I get Medical Certificate (MC) from DoctorOnCall?
    • Does DoctorOnCall provide home visits or emergency services?
    View all
  • Online Pharmacy 7 Articles

    • Is the medication provided by DoctorOnCall genuine and safe to use?
    • How is my order packaged and delivered?
    • How do I pay for the medication?
    • Is the delivery fee of my purchase free of charge?
    • What are the delivery options available on DoctorOnCall?
    View all
  • Payment Option 3 Articles

    • What are the payment methods available for DoctorOnCall services?
    • Is it safe to use my debit/credit card on DoctorOnCall?
    • Can I claim payment made to DoctorOnCall from my insurance provider?
    View all
  • Rewards 2 Articles

    • What is the reward of signing up with DoctorOnCall?
    • What are the terms and conditions of the reward programme?
    View all
  • COVID-19 Test 15 Articles

    • What is the Rapid PCR (ID Now) Test?
    • What are the COVID-19 tests available on DoctorOnCall?
    • What are the different types of COVID-19 test available in the market now?
    • What is the difference between the RT-PCR test & RTK-Antigen test? Which COVID-19 test is best and most accurate?
    • Where can I find COVID-19 test services in Malaysia?
    View all
  • COVID-19 Vaccination Services 21 Articles

    • Will the pandemic end with vaccination?
    • How does the COVID-19 vaccine protect us against the virus?
    • Is the COVID 19 vaccine effective against the delta variant?
    • Can we still get infected after being vaccinated?
    • Which COVID-19 vaccine is the best and which vaccines are available in Malaysia?
    View all
  • Sinovac Vaccination 10 Articles

    • How does the Sinovac Vaccine work?
    • What are the side effects of the Sinovac vaccine?
    • How many doses is the vaccine and how is it administered?
    • Is this vaccine halal certified?
    • Can I take the Sinovac vaccine if I have comorbidities like high blood pressure or diabetes?
    View all
  • Corporate 1 Article

    • How do I pay for DOC consultation and medication?
    View all
  • Health Forum 1 Article

    • What is health forum?
    View all
  • Career Advancement 1 Article

    • Where can I explore the career opportunities with DoctorOnCall?
    View all
  • Health Screening 0 Articles

  • Hajj and Umrah Vaccination 0 Articles

DoctorOnCall is Malaysia's first and largest digital healthcare platform, bringing easier and more affordable access to medicines through our online pharmacy. We provide digital health services including our Online Pharmacy and Video Consultations. With the best prices, quick service and ease of use, taking care of your health just became a lot easier with DoctorOnCall.

Our Services

Online PharmacyConsult A Doctor
Ask a Question Read Health Articles
Search HospitalsSearch Doctors
Health ScreeningHealth Centre
COVID-19 Testing ServiceCOVID-19 Vaccine
PromotionsCorporate Partnerships

Doctor On Call

About UsPrivacy
Contact UsTerm of Use
Doctors LoginMedia
Dispensation PolicyCareers

Social Media

Reach Us

Phone

+603 8408 2000 or +6010 215 1669

Email

contact@doctoroncall.com.my