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You might lose your way while trying our service for the first time. Here are some tips on making your journey with us easier.

  • General 6 Articles

    • What is DoctorOnCall?
    • Does DoctorOnCall have a physical clinic / pharmacy?
    • What is DoctorOnCall’s Privacy and Security Policies?
    • Is DoctorOnCall available on mobile app?
    • What are the operating hours for DoctorOnCall?
    • What if I forgot my password?
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  • Online Pharmacy 13 Articles

    • What is the Shipping & Return/Cancellation Policy?
    • What are the key details and policies regarding Same Day Delivery?
    • Is the medication provided by DoctorOnCall genuine and safe to use?
    • How is my order packaged and delivered?
    • How do I pay for the medication?
    • Is the delivery fee of my purchase free of charge?
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  • Online Consultation 10 Articles

    • How do I connect to a doctor?
    • Who are the doctors at DoctorOnCall?
    • How is the diagnosis made without any physical observation being made?
    • Can I get Medical Certificate (MC) from DoctorOnCall?
    • Does DoctorOnCall provide home visits or emergency services?
    • Is a doctor’s consultation necessary with my purchase?
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  • Payment Option 3 Articles

    • What are the payment methods available for DoctorOnCall services?
    • Is it safe to use my debit/credit card on DoctorOnCall?
    • Can I claim payment made to DoctorOnCall from my insurance provider?
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  • Rewards 3 Articles

    • What is the reward of signing up with DoctorOnCall?
    • What are the terms and conditions of the reward programme?
    • Does DoctorOnCall Offer Discounts?
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  • Account & Security 1 Article

    • Why did I not receive my verification code?
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  • COVID-19 Test 15 Articles

    • What is the Rapid PCR (ID Now) Test?
    • What are the COVID-19 tests available on DoctorOnCall?
    • What are the different types of COVID-19 test available in the market now?
    • What is the difference between the RT-PCR test & RTK-Antigen test? Which COVID-19 test is best and most accurate?
    • Where can I find COVID-19 test services in Malaysia?
    • What are the steps taken during the procedure of covid-19 testing in Malaysia?
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  • COVID-19 Vaccination Services 19 Articles

    • Will the pandemic end with vaccination?
    • How does the COVID-19 vaccine protect us against the virus?
    • Is the COVID 19 vaccine effective against the delta variant?
    • Can we still get infected after being vaccinated?
    • Which COVID-19 vaccine is the best and which vaccines are available in Malaysia?
    • I heard that the vaccine has side effects. Is it safe?
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  • Corporate 1 Article

    • How do I pay for DOC consultation and medication?
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  • Health Forum 1 Article

    • What is health forum?
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  • Career Advancement 1 Article

    • Where can I explore the career opportunities with DoctorOnCall?
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DoctorOnCall is Malaysia's first and largest digital healthcare platform, bringing easier and more affordable access to medicines through our online pharmacy. We provide digital health services including our Online Pharmacy and Video Consultations. With the best prices, quick service and ease of use, taking care of your health just became a lot easier with DoctorOnCall.

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Reach Us

Phone

+603 8408 2000 or +6010 215 1669

Email

contact@doctoroncall.com.my