Author Editorial Team

Same-Day Delivery is available Monday to Saturday from 9:00 AM to 2:00 PM (MYT), subject to eligibility and service coverage.

Normal delivery orders are processed Monday to Sunday from 9:00 AM to 6:00 PM (MYT). Orders placed after 6:00 PM will be processed on the next business day.

Our administrative and fulfillment teams operate Monday to Sunday, including public holidays, during our standard business hours.

Yes. Shipping fees, minimum spend requirements, and delivery policies may be updated from time to time. The charges displayed during checkout will always reflect the latest applicable rates before payment is completed.

If your order total is below the applicable free shipping threshold, the corresponding shipping fee for your selected delivery method will be applied during checkout.

No. Certain products, such as refrigerated medicines or temperature-sensitive items, may only be eligible for Cold Chain Delivery. Delivery options displayed at checkout will depend on the products in your order.

Yes. Available delivery methods depend on your delivery address, the products in your cart, and shipping eligibility. You can select from the available delivery options during checkout.

Yes. If your order qualifies for free shipping, the fixed shipping fee is waived. However, any applicable international surcharge (such as 3.5% for Singapore or 5% for Indonesia) may still apply unless otherwise stated during checkout.

Shipping charges are calculated per order based on the selected delivery option, destination, package size, and applicable shipping policies.

Orders shipped to Singapore and Indonesia include an additional percentage-based fee to help cover cross-border processing, customs handling, and international logistics costs.