Standard delivery to Indonesia qualifies for free shipping when your order reaches RM1,500 or more.
What is the free shipping minimum for Singapore?
For deliveries to Singapore:
What is the free shipping minimum for Malaysia?
For deliveries within Malaysia:
Do you offer free shipping?
Yes. Free shipping is available when your order meets the minimum spend requirement for your selected delivery type. The required minimum spend varies depending on the destination and shipping method.
How are shipping fees calculated?
Shipping fees are based on your delivery country and the delivery method you choose. Different shipping rates apply for standard, same-day, next-day, pre-order, and cold chain deliveries.
1. Are Medical Certificates (MCs) issued during online consultations?
No. MCs are not issued through our online consultations. Our teleconsult service is intended for medical advice, general assessment, and guidance only.
Why is there a small order fee?
At DoctorOnCall, we aim to provide fast, reliable service for all our customers. To help cover the logistical and operational costs associated with smaller orders, a small order fee will apply for orders under RM10. This allows us to maintain the high level of service you expect, without sacrificing speed […]
What are the estimated delivery times for Singapore, Malaysia, and Indonesia?
Malaysia: Standard delivery takes 3-5 working days, while same-day and special delivery options are also available. Singapore: Delivery typically takes 3-9 working days. Indonesia: Delivery usually takes around 3-9 working days.
What should I do if I receive the wrong item or a damaged product?
Please contact our customer support team immediately with details of the issue, and we will assist you accordingly. To process a claim for a damaged item, please provide the following photos and answer the following questions: These photos and answers will help us assess the situation and process your claim […]
Does DoctorOnCall Offer Discounts?
We frequently offer discounts and voucher codes as part of our promotions. You can find these special offers on our website, and at the checkout page. Moreover, during promotional periods, we also send discount vouchers directly to our customers via WhatsApp. Keep an eye out for these exciting deals!
