What should I do if I receive the wrong item or a damaged product?

Please contact our customer support team immediately with details of the issue, and we will assist you accordingly.

To process a claim for a damaged item, please provide the following photos and answer the following questions:

  1. Airway Bill: A clear picture of the airway bill.
  2. Was the package wrapped in bubble wrap when you received it?
  3. Was the package sealed before opening?
  4. Packaging and Bubble Wrap: A photo of the packaging along with the bubble wrap.
  5. Damaged Item: Multiple photos of the damaged item from different angles.

These photos and answers will help us assess the situation and process your claim efficiently.

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