Your consultation will be scheduled on the same day if your order is placed between 8:00am to 8:00 m. For orders placed after 8:00pm that require a consultation, the consultation will be scheduled for the next day from 8:00am to 8:00pm. You may WhatsApp us with your full name & […]
What happens if a product is out of stock after I complete a teleconsultation? Will I be refunded?
The RM7.99 teleconsultation fee will still be charged, but you will receive a refund for any prescribed items that are out of stock if you have already paid for them.
If I am unsuitable for treatment, can I get a refund for the teleconsultation?
The RM7.99 consultation fee will still be charged, but you will receive a refund for the items prescribed if the treating doctor does not approve the treatment plan.
What is the RM7.99 teleconsultation fee for?
The fee includes the time required by our doctors to evaluate your records, determine whether you are a candidate for treatment, and discuss treatment options with you. Our doctors are paid according to the number of patients they treat, and all consultation fees are given to our medical staff in […]
Is a doctor’s consultation necessary with my purchase?
According to regulations, If your purchase includes prescription medication, it needs a doctor’s consultation.
What is the Policy for the Return/Cancellation of orders?
CANCELLATION DoctorOnCall reserves the right to cancel any orders if the product is not available for any reasons. DoctorOnCall will notify the Customer if that is the case and return any payment that the Customer has made. Refunds will be credited into the Customer’s credit card or bank account depending […]
Who should not receive the Sinovac vaccine?
Individuals with a history of allergic reaction to vaccines, or other severe medical conditions should consult a doctor before receiving the vaccine.
Is the vaccine safe for children?
The Malaysian government currently has not given their approval for the use of Sinovac for children under 18
How effective is this vaccine?
The Sinovac vaccine has a 51% efficacy against symptomatic infection and 100% efficacy against severe infection and hospitalization.
Is the Sinovac vaccine safe for pregnant and lactating women?
The WHO recommends the use of the Sinovac vaccine in pregnant and lactating women as the benefits outweigh the risks.
