Malaysia: Standard delivery takes 3-5 working days, while same-day and special delivery options are also available. Singapore: Delivery typically takes 3-9 working days. Indonesia: Delivery usually takes around 3-9 working days.
What should I do if I receive the wrong item or a damaged product?
Please contact our customer support team immediately with details of the issue, and we will assist you accordingly. To process a claim for a damaged item, please provide the following photos and answer the following questions: These photos and answers will help us assess the situation and process your claim […]
Does DoctorOnCall Offer Discounts?
We frequently offer discounts and voucher codes as part of our promotions. You can find these special offers on our website, and at the checkout page. Moreover, during promotional periods, we also send discount vouchers directly to our customers via WhatsApp. Keep an eye out for these exciting deals!
What do the following statuses “IN STOCK” and “NOT AVAILABLE” on any product page mean?
IN STOCK: This indicates that the product is currently available in our partnered pharmacy and ready to be shipped. Customers can place an order for this product, and it will be processed for delivery accordingly. NOT AVAILABLE: This status signifies that the product is currently out of stock and unavailable […]
What are the Shipping fees at DoctorOnCall?
The shipping rates at DoctorOnCall are as follows: Malaysia: Standard delivery: RM10Same day delivery: RM15Special Delivery (for cold chain items): RM15Enjoy the free shipping on orders above RM120 Indonesia: Standard delivery: RM65Enjoy free shipping on orders above RM700 Singapore: Standard delivery: RM25Enjoy free shipping on orders above RM350
Polisi Penghantaran & Pemulangan/Pembatalan
Polisi Pembatalan Polisi Pemulangan/Pemulangan Kami memahami bahawa keadaan tertentu mungkin memerlukan anda untuk memulangkan atau menukar produk. Pemulangan dan pertukaran adalah layak di bawah keadaan berikut: 2. Alasan-Alasan Yang Tidak Diterima untuk Pemulangan dan/atau Pertukaran: 3. Proses Pemulangan/Pertukaran: Percubaan Penghantaran Tempatan Gagal Sebab-sebab penghantaran gagal dan tidak terhad kepada yang […]
Same Day Delivery
Same Day Delivery Information: We’re pleased to offer you same-day delivery services for select products within our coverage zone. Here are some important details about our same-day delivery mechanics: Service Coverage: Same-day delivery is available for addresses within the specified postcodes listed below: 52200 Kuala Lumpur 50666 Kuala Lumpur 55914 […]
What is the Shipping & Return/Cancellation Policy?
Cancellation Policy Return/Refund Policy 1. Acceptable Reasons for Return and/or Exchange: We understand that certain circumstances may require you to return or exchange a product. Returns and exchanges are eligible under the following conditions: 2. Unacceptable Reasons for Return and/or Exchange: 3. Return/Exchange Process: a. The Customer shall examine the […]
How soon will a consultation be scheduled after placing my order?
Your consultation will be scheduled on the same day if your order is placed between 8:00am to 8:00 m. For orders placed after 8:00pm that require a consultation, the consultation will be scheduled for the next day from 8:00am to 8:00pm. You may WhatsApp us with your full name & […]
What happens if a product is out of stock after I complete a teleconsultation? Will I be refunded?
The RM7.99 teleconsultation fee will still be charged, but you will receive a refund for any prescribed items that are out of stock if you have already paid for them.
